Contact and identity
Name, date of birth, address or contact details, emergency contact and communication preferences.
Privacy and patient records
How we use your information
This notice explains what Northbridge Osteopathy Clinic collects through the website, clinic and patient portal, why it is needed, and the choices available to you.
Last reviewed: 28 June 2026 · Data controller contact: hello@osteocare.example
Development notice: the clinic must have this privacy notice reviewed against its actual suppliers, lawful bases and jurisdiction before accepting real patient data.
Information we collect
Appointment information
Requested and confirmed times, appointment type, attendance, cancellations and administration notes.
Health and care records
Symptoms, history, medication, allergies, examination findings, consent discussions, treatment, outcomes and care plans.
Communications
Portal messages, contact enquiries and clinically relevant telephone or email correspondence.
Health information is sensitive “special category” data and receives additional protection. We aim to collect only what is relevant to safe care and clinic administration.
How and why we use it
- to respond to enquiries, arrange appointments and administer the clinic;
- to assess, provide and review osteopathic care, including communicating relevant advice;
- to maintain complete, accurate and timely clinical records;
- to meet legal, professional, insurance, safeguarding and accounting requirements;
- to protect patients, staff and the security of our services.
The clinic documents the lawful basis used for ordinary personal data and the additional condition used for health data. Consent to assessment or treatment is a clinical process and is not automatically the same as data-protection consent.
How long records are kept
Clinical records are normally retained for at least eight years after the last consultation. Records for children are normally retained until at least their 25th birthday. Some information may be kept longer where legal, safeguarding, insurance or professional requirements apply. Enquiries that do not lead to care are kept only as long as needed for follow-up and governance.
Your rights
Depending on the circumstances, you may ask for access to your information, correction of inaccurate details, restriction, objection, portability or deletion. Some rights are limited where the clinic must retain a clinical record or protect another person. Contact us to make a request; we may need to confirm your identity.
Questions or concerns
Northbridge Osteopathy Clinic
Your clinic address and service region
hello@osteocare.example · +00 000 000 0000
You may also raise a concern with the data-protection regulator that applies where the clinic operates.